App & Portal
I don't have an account for the app.
- For end users: ask your installer to give you access to the MidTeQ PULSE EMS. After he/she gives you access, you will receive an e-mail with login credentials.
- For installers: you can request an account through by clicking the 'Register your business' button and following the steps.
I cannot login to the app.
- Reset your password using the "I forgot my password" link in the app login screen.
I don't get live data in the app / I don't have data.
- Check if the MidTeQ PULSE EMS is online.
There is energy coming from the 'house' icon in the app.
The 'house' contains the difference between the grid energy meter and the powers of all the devices connected to the MidTeQ PULSE EMS - in other words, the remaining power. In most cases this will correspond to the consumption of the other loads in the building. If a battery or solar inverter is not added to the MidTeQ PULSE EMS, then the MidTeQ PULSE EMS will also place it here.
If you have production coming from the 'house', and all batteries and inverters are added to the MidTeQ PULSE EMS, then check:
- If they are still communicating with the MidTeQ PULSE EMS
- If there are no energy meters wired in reverse (you can revert the direction in the device settings of the energy meter in the MidTeQ PULSE EMS if needed. See also .)
- If there are inverters that have no communication possibilities, you can as an alternative add an energy meter that measures those inverters and mark in the device settings of the energy meter that it is used to measure energy production. Its power will then also be placed under the 'solar panel' icon in the app.